Privacy Policy

1. Information We Collect

When you browse our store or place an order for a custom engraved collar, we collect relevant information necessary to fulfill your request:

• Customer & Delivery Details: Full name, shipping address, billing address, email address, and contact phone number.
• Pet Engraving Information: Pet name, emergency phone number(s), microchip numbers, or any custom text you submit for laser engraving.
• Payment Information: All payment transactions are securely handled through Level-1 PCI-compliant processors (Stripe and PayPal). Petybuzz never stores or has access to your full credit/debit card numbers or CVV codes.
• Device and Technical Data: IP address, browser type, operating system, time zone, referral URLs, and interactions with our web pages via standard server logs.

2. How We Use Your Information

We use the information collected strictly for legitimate business purposes:

• Custom Production: Formatting and executing the precision laser engraving onto your pet collar’s stainless steel nameplate.
• Order Fulfillment & Shipping: Packaging, generating carrier shipping labels, and sending automated tracking numbers to your email.
• Customer Support: Responding to sizing questions, order updates, or warranty replacement requests sent to hello@petybuzz.com.
• Security & Fraud Prevention: Screening transactions to protect against fraudulent payments and unauthorized account usage.
• Store Optimization: Analyzing store navigation to improve loading speeds, mobile usability, and customer satisfaction.

3. Payment Gateways & Third-Party Service Providers

We partner with trusted third-party providers to operate our business securely:

• Stripe & PayPal: Process payment cards and digital wallets under encrypted SSL protocols. Their privacy practices are governed by their respective privacy policies.
• Logistics & Postal Carriers: Trusted global carriers (e.g. USPS, DHL, YunExpress, Royal Mail, Australia Post) receive only your shipping name and delivery address to complete package transit.
• Analytics & Advertising: Standard analytics (such as Meta Pixel and TikTok Pixel) assist in measuring advertising effectiveness. You can opt out of targeted ad tracking via your device settings or platforms like aboutads.info.

4. Cookies and Tracking Technologies

Our website uses cookies (small text files placed on your device) to enhance your shopping experience:

• Essential Cookies: Required to keep your custom collar configuration and cart items intact as you navigate the store.
• Performance Cookies: Provide aggregated metrics on page load times and visitor traffic to help us troubleshoot errors.
• Marketing Cookies: Help deliver relevant offers on social platforms like Facebook, Instagram, and TikTok without spamming you.

You may manage or disable cookies through your browser settings at any time, though some checkout functions may require essential cookies to operate properly.

5. Data Protection, Security & Retention

We employ strict technical and organizational measures to safeguard your personal data. All checkout communications occur over 256-bit SSL/TLS encrypted connections.

We retain transaction and shipping records only as long as necessary to complete your order, honor our 30-day Free Replacement Guarantee, and fulfill standard accounting and tax obligations.

6. Your Privacy Rights (GDPR & CCPA)

Depending on your location (including the European Economic Area, UK, and California), you possess specific legal rights regarding your personal information:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate information.
• Right to Erasure: Request the deletion of your personal data from our active systems.
• California CCPA Notice: We do not sell your personal data to data brokers or third parties for monetary compensation.

To exercise any of these rights, simply email our data team at hello@petybuzz.com. We will process your verified request within 30 days without penalty.

7. Children's Privacy

Petybuzz does not knowingly market to or collect personal information from children under 16 years of age. If you believe a minor has provided us with personal data without parental consent, please contact us immediately so we can remove the record.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect improvements in our store operations or regulatory changes. The date at the top of this page will always reflect the latest revision.